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Refund Policy

Last updated: July 24, 2026

We want you to be satisfied with your DataMatch purchase. This Refund Policy explains when and how you can request a refund.

1. Per-File Download Purchases (Free Tier)

1.1 Pricing

Free tier users are charged $2.00 USD per unique file download. A "unique file" is identified by its content hash — the same file downloaded multiple times is only charged once.

1.2 Refund Eligibility

Due to the nature of digital goods (instant delivery of processed files), per-file download purchases are generally non-refundable. However, we will consider refunds in the following cases:

  • The downloaded file is corrupted or unreadable due to a technical error on our end
  • The file does not contain the expected matched data due to a system malfunction
  • You were charged multiple times for the same file (duplicate charge)

1.3 Refund Request Period

Refund requests for per-file downloads must be submitted within 7 days of the purchase date.

2. Subscription Plans (Pro & Business)

2.1 14-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 14 days of their initial subscription purchase, no questions asked. This applies to both monthly and yearly plans.

EU/UK Consumer RightsFor customers in the European Union and United Kingdom, you have a 14-day right of withdrawal under EU consumer law. If you purchased a subscription and wish to cancel within 14 days, you are entitled to a full refund.

2.2 After 14 Days

After the 14-day period, subscriptions are non-refundable for the remaining billing period. However, you can cancel at any time to prevent future charges.

2.3 Monthly Subscriptions

Monthly subscriptions auto-renew each month. You can cancel before the next billing date to avoid future charges. No partial-month refunds are provided.

2.4 Yearly Subscriptions

Yearly subscriptions are billed annually. After the 14-day guarantee period, no refunds are provided for the remaining year.

3. How to Request a Refund

Step 1: Contact Support

Send an email to billing@datamatch.app with the subject line "Refund Request".

Step 2: Provide Required Information

Please include the following in your email:

  • Your account email address
  • Date of purchase
  • Amount charged
  • Reason for refund request
  • For per-file downloads: the file name or transaction ID

Step 3: Review Process

We will review your request within 3-5 business days. If approved, the refund will be processed to your original payment method.

Step 4: Refund Processing

Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.

4. Exceptions

We may deny refund requests in the following cases:

  • Request submitted after the applicable refund period
  • Evidence of abuse or fraudulent activity
  • Violation of our Terms of Service
  • Multiple refund requests from the same account

5. Chargebacks

If you initiate a chargeback with your bank or payment provider without first contacting us, we may permanently suspend your account. We strongly encourage you to contact us first to resolve any billing issues.

6. Failed Payments

If your payment fails due to insufficient funds or expired payment methods, your subscription will be suspended. You will have 7 days to update your payment information before your subscription is canceled.

7. Service Interruptions

In the event of a significant service interruption (more than 24 consecutive hours), we may provide pro-rated refunds or service credits at our discretion. This does not apply to scheduled maintenance or force majeure events.

8. Frequently Asked Questions

Q: Can I get a refund if I don't use my subscription?

A: Unused subscription time is not eligible for refund after the 14-day guarantee period. We recommend trying the free tier before subscribing.

Q: I was charged twice for the same file. What should I do?

A: This is a billing error on our end. Contact us immediately at billing@datamatch.app and we will issue a full refund for the duplicate charge.

Q: The downloaded file has errors. Can I get a refund?

A: Yes. If the file is corrupted due to our technical issues, we will either fix the issue or provide a full refund. Please contact support with details.

Q: Can I switch plans and get a refund for the difference?

A: When upgrading, you will be charged the prorated difference. When downgrading, the change takes effect at the next billing cycle — no partial refunds are issued.

Q: How long does the refund take?

A: Once approved, refunds are processed within 5-10 business days. The actual time depends on your bank or payment provider.

9. Contact Us

For billing questions or refund requests: